Frequently Asked Questions

Why is Stitch more expensive than some other probiotics?

Firstly, Stitch is much more than just a probiotic subscription. By signing up to Stitch, you not only get your monthly supplements delivered direct to your door, but also benefit from the bespoke partner app we’ve created, available exclusively to Stitch subscribers. Secondly, not all probiotics are the same. To aim for the best possible results for all our customers, we use only the highest quality and non-GMO ingredients in our proven probiotics including Lactobacillus helveticus Rosell®, Lactobacillus plantarum Rosell® and Bifidobacterium longum Rosell® to support your gut and stress response.

Why do I need to subscribe?

The science surrounding probiotic use, and the CBT-informed tools in the app, suggests the positive effects build over time. You can think of Stitch like going to the gym - the benefits only increase with time. Because of this, we want all of our customers to get the best outcomes in managing and responding to the stresses in their lives. We’ve created a subscription model to keep the benefits building, and to take away the hassle of remembering to go to the drug store to collect your probiotics. Our subscription model not only takes away another thing on your to-do list, but helps build consistent healthy habits for even better outcomes.

How does Stitch integrate into my busy life?

With a lot less time and effort than you’d imagine. Firstly, your probiotics are delivered directly to your door, free of charge, saving you the hassle of a trip to the drug store. But most importantly we’ve listened to our customers and made sure the app experience works quickly, but effectively, fitting into peoples’ real, busy lives.

When is the best time to start?

There’s never a bad time to start your Stitch journey. Whether you’re suffering with the negative effects of stress right now, or if life is serene with everything under control, today is always the best day. As the saying goes, the best time to fix the roof is when the sun is shining.

Does the Stitch probiotic supplement contain allergens?

The Stitch probiotic supplement product contains trace amounts of: Milk products, soy, lactose or galactose. The Stitch probiotic supplement product does not contain: Bee derived ingredients, eggs, fish, crustacean shellfish, tree nuts, peanuts, mollusks or products thereof, phenylalanine, sesame seeds, sulfur dioxide/sulfites, tartrazine, yeast, lanolin, celery, lupins, mustard, corn starch, latex or sunflower/sunflower oils. No benzoates or hydroxybenzoates are intentionally added to the Stitch probiotic supplement product.

How do I log into my account?

For logging into your account you will have to go to https://app.stitch.care in your browser and enter your account credentials.‍

How do I reset my password?

You can change your password from within the app. If you have forgotten your password on the Login screen of the app, you can click Forgot Password. You can also do this by visiting app.stitch.care and clicking Forgot Password.

How do I update my personal information?

You can update your personal info by going to app.stitch.care and then clicking on update your personal information.

Is my information kept private?

We take the privacy and security of your information very seriously. Please review our Privacy Policy for more information about how we may use and disclose your information.‍

What is the minimum age for use?

The Stitch probiotic supplement is formulated for adults (18 years old and above). This product is not intended for children.

What is the best time of day to take the Stitch probiotic supplement?

It’s recommended that you take the Stitch probiotic supplement with food.

What are the physical properties and flavour of the Stitch probiotic supplement?

The Stitch probiotic supplement is a white-cream powder with white granules that is orange when mixed with water. It has a blood orange taste and odor.

Can I take Stitch supplement if I am taking other supplements?

If taking other supplements, read label, since supplements may contain the same ingredient.

Can I take Stitch supplement if I am taking other medication?

As with any supplement, if you are taking any medications, consult your doctor before use.‍

How should the Stitch probiotic supplement be stored?

The Stitch probiotic supplement sachets should be stored unopened at room temperature, not above 25°C (77°F) to ensure the vitality of probiotics until expiration of the product. Avoid exposure to localised heat sources, sunlight and contact with water until time of use.

The expiry date is MMM-YY. Does this mean it expires at the beginning or the end of the month?

The product expires at the end of the month written on the pack.

Where is the Stitch probiotic supplement made/manufactured?

The Stitch probiotic supplement product is manufactured in Italy.

How much sugar is in Stitch probiotic supplement?

The Stitch probiotic supplement product contain approximately 2 grams of sugars per serving.

Can I take Stitch supplement if I’m pregnant or breastfeeding?

As with any supplement, if you are pregnant or breastfeeding, consult your doctor before use.

Does the Stitch probiotic supplement contain GMOs?

The Stitch probiotic supplement product does not contain GMOs.

Does the Stitch probiotic supplement contain lactose or galactose?

The Stitch probiotic supplement product does contain trace amounts of lactose or galactose.

Does the Stitch probiotic supplement contain wheat or gluten? Is the Stitch probiotic supplement gluten free?

The Stitch probiotic supplement product meets the FDA definition for gluten free.

Is the Stitch probiotic supplement Halal?

The Stitch probiotic supplement product is not certified Halal.

Is the Stitch probiotic supplement Kosher?

The Stitch probiotic supplement product is not certified Kosher.‍

Is the Stitch probiotic supplement suitable for vegans?

The Stitch probiotic supplement is not designed for a vegan diet.‍

Is the Stitch probiotic supplement suitable for vegetarians?

The Stitch probiotic supplement is not designed for a vegetarian diet.

How does the Stitch probiotic supplement help manage everyday stress?

Clinical studies have shown that the probiotics strains included in the Stitch probiotic supplement have shown reduction in stressful feelings and a study with the Stitch probiotic supplement demonstrated that it can help manage everyday stress by affecting activity in parts of the brain involved in emotion processing.*‍

Is Stitch available internationally?

Stitch is currently available in the United States of America only as part of the joint subscription offer with the Stitch app to help manage stress.

How do I adjust my shipping information?

For updating the shipping information go to app.stitch.care click on Subscription Management and then Change Shipping information.‍

How much does shipping cost and what is the shipping timeline?

You aren't charged for shipping.Your Stitch Probiotics should arrive within 48 hours of receipt of payment.

What do I do if my order was lost, damaged, or missing something?

If your order has not arrived or if your probiotics arrived but were damaged or missing an item, please reach out and let us know immediately. We kindly ask you to provide an image of your damaged order. Our team will do everything we can to track down your products or get a replacement out to you asap!Please contact support by going to settings and click on Supplement Question and fill the form. You can also use support@stitch.care or Facebook messenger.

What is your refund policy?

If you are not satisfied with your purchase, you may request a refund within 30 days of delivery of your first order, and we will refund you for the full cost of the product less shipping and taxes. Please contact us at support@stitch.care to request a refund. Please note that refunds take approximately 2-5 days to process and refunds apply to your first order only, not any subsequent shipments, even if they are billed, paid, or shipped during this 30-day period. For all subsequent shipments, you may reschedule or cancel at any time in your account. If we receive your request for a refund after the aforementioned 30-day period, we will not issue a refund or offer a credit. If you cancel your subscription and reactivate that same subscription at a later date, you will no longer be eligible for a refund. If your shipment is returned to sender, we will contact you within 30 days and offer to reship your order or issue a full refund.

What do I do if my promo code didn't work?

If you tried to use a promo code or coupon for your first order and it didn't apply, don't worry — we'll be happy to help. Just reach out to our team at support@stitch.care and we'll make it right.

How do I update my payment information?

This can be done in the profile section of your Stitch account by clicking payment methods and re-entering your card number.Note that if you have received notification that we've had trouble processing your payment, please re-enter your card info and our system will automatically retry your payment within 24 hours.‍ If you have any questions, please don’t hesitate to get in touch with our customer happiness team at support@stitch.care

How and when can I contact support?

Whatever your question, we’re here to help. To get in touch, click on Contact Support at the top of this page and fill out the form. If you prefer, you can also use support@stitch.care or Facebook Messenger.

Can the Stitch app subscription be purchased without the Stitch probiotic supplement?

The Stitch app is designed to work hand-in-hand with the probiotic supplement to help you build your stress resilience holistically, so the app program cannot be purchased without the supplement as part of our wraparound solution.

Can the Stitch probiotic supplement be purchased without the Stitch app subscription?

We’ve created Stitch’s unique solution to empower both body and mind to help our users realize their best selves. We believe that the holistic combination of our probiotics and partner app work best as a team, so the supplement is only available as part of the overall subscription package.

How does it work?

Stitch draws on the long-established evidence base of cognitive behavioral therapy, along with the emerging science of Neurogastroenterology. CBT has a stackable body of evidence, with over 1000 outcome studies across indications with science dating back to the 1960s. Probiotics with benefits for mental health are at the cutting edge of stress management, growing in evidence with over 35 clinical trials, most of which have occurred in the past five years. In essence, both CBT and probiotics bring about biochemical changes that support one’s ability to handle stress.*

What is Stitch?

Stitch is the first stress support app that uniquely joins the dots between probiotics for your gut and well-being for your mind. The service is available as a monthly subscription, which includes a daily probiotic and stress management programme. The program comprises a morning intention, evening reflection, and content and tools to support you during times of peak stress. Over time, the combination is designed to modulate your body’s natural response to stress and your own mental resilience to rethink how you choose to respond.*